Return Policy

At Drape Fairy, customer satisfaction is our top priority. Each of our curtains is crafted with care and undergoes strict quality control. However, due to the nature of custom-made products, our return policy includes some limitations.

Return Conditions:
Standard Products:
Standard-sized products can be returned within 14 days of delivery.
The product must be unused, undamaged, and in its original packaging.
Custom Orders:
Custom-sized or personalized curtains cannot be returned as they are made to order.
However, if there is a manufacturing defect, the product will be replaced free of charge.
Defective Products:
Please inspect the product upon delivery. If you notice any defect, contact us within 7 days of receiving the product.

Return Process:
To initiate a return, contact us at [your email address] or call [your phone number].
Once your request is approved, you can ship the product to the address provided by us.
After we receive and inspect the product, your return will be processed, and the refund will be issued using the original payment method.

Important Notes:
Shipping costs are the customer’s responsibility unless the product is defective.
This return policy applies only to online orders. Different conditions may apply to purchases made in physical stores.
For any questions, feel free to reach out to us!

Refund Policy

Refund Eligibility:
Standard Products: Refunds are available for standard-sized products returned within 14 days of delivery, provided they are unused and in original packaging.
Custom Orders: Refunds are not available for custom-sized or personalized products unless there is a manufacturing defect.

Defective Products:
If you receive a defective product, we will offer a replacement, repair, or a full refund, depending on your preference.

Refund Process:
Once the returned product is received and inspected, the refund will be processed to your original payment method within 7-10 business days.

Important Notes:
Shipping costs for returns are covered by the customer unless the product is defective.
Refunds are applicable only if you contact us within the specified period.

Drape Fairy
Enhancing your home’s elegance with exquisite curtain designs.